CIIMAR HELPDESK
HelpDesk Platform

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Suggested knowledgebase articles:

Service Availability

Before opening a ticket, always check our knowledge base below.

DON'T GO TO THE IT OFFICE BEFORE SUBMITTING A TICKET

Password Self-Service Reset

For changing your password of CIIMAR's account, please go to https://passwordreset.ciimar.up.pt

Room reservations

CIIMAR LAB RESOURCES RESERVATION AND MEETING ROOMS

TV Wireless Connection

You can use our TV's without HDMI or other cable connected to your PC. 

Please check our online tutorial at CIIMAR TV's Wireless Streaming

Submit a ticket

Submit a new issue to a department

View existing tickets

View tickets you submitted in the past

Knowledgebase

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MS Office Activation

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If you experience issues with your Microsoft Office Activation, please check it's version simply ope...

Auto Reply (Vacation Mode)

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Auto Reply (Vacation Mode) Access the Outlook Web App at https://mail.ciimar.up.pt (account not mig...

Printers - Read Me

Category: Printers

For using our Printers, you'll need a CIIMAR user account only.  Before attempting to install any pr...

MS Windows Activation

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If you experience issues with your Microsoft Windows Activation, being Windows 10 or Windows 11, ple...

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Please check our PDF file information below attached in this article. If you still cannot access you...

Microsoft Login - (Two-factor Authentication needed)

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Steps for new accounts or when there's a mobile phone replacement by the user.

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