CIIMAR IT HELPDESK
IT Help Desk

Hello, how can we help?

Suggested knowledgebase articles:

IT Service Availability

Before opening a ticket, always check our tutorials (click here).

DON'T GO TO THE IT OFFICE BEFORE SUBMITTING A TICKET (LINKS BELOW)

Room reservations

CIIMAR Headquarters as two reservation platforms for distinct purposes

Meeting Room Reservations > Click here

Equipment and Research Room Reservations > Click here 

Submit a ticket
Submit a new issue to a department
View existing tickets
View tickets you submitted in the past

Knowledgebase

  • Top articles
Printers

Category: Printers

For using our Printers, you'll need a CIIMAR user account only.  Please open a ticket requesting a C...

SPSS Install

Category: Software

For downloading the installation files, please click here https://box.ciimar.up.pt/owncloud/index.ph...

ESET UPDATES

Category: Software

If you need to install or update ESET Endpoint Security, please install our app using the below atta...

ZOOM Subtitles - How to

Category: ZOOM

To add automatic subtitles like live transcription, please check the attached tutorial.  (Please be ...

ArcGIS License activation and update

Category: Software

For activating your ArcGIS Software or just update the license to CIIMAR usage, please open the ArcG...

TVs and Video-Projectors

Category: Multimedia

TV's Always Available on spot "Boca da Baleia" Meeting Room on the 3rd Floor Auditorium on the 3rd F...

View entire Knowledgebase